Payments
Your checkout process should be fuss-free, but we understand that there are bumps along the road sometimes. Fret not, we're here to ensure a seamless checkout!
Where can I get an invoice or receipt for my purchase?
All you need to do is to email us at support@smobble.com so that we can generate a receipt for you.
My credit/debit card does not seem to be working and my payment is not going through, what should I do?
Our website supports the use of both debit and credit cards. If your transaction has been denied, please follow the steps below :-
- Use a different card to perform a purchase
- Contact your local bank to inform them to allow access for the online purchases
- Ensure that you clear your browser cookies and cache
If this issue still persists, please contact your local bank or card issuer to make sure your card is still active for online and international purchases. If you don't have a credit card, email our team support@smobble.com to request for other mode of payment.
I was double charged on the same purchase. What happened?
The double-charge could have occurred because your sales page was refreshed or your "back" button on your browser was pressed. To request for a refund, kindly get in touch with us at support@smobble.com and we will provide your refund for the duplicated charges.
Is there an easy payment plan for our programs & events?
It depends on which program! If you're interested, just let us know by emailing support@smobble.com so that we can check if there are instalment plans for that program or event.
